Wonkhe

A new national ombuds will get tough on providers over sexual misconduct

A new national ombuds will get tough on providers over sexual misconduct

by Jim Dickinson

23/02/24

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Academics and frontline student support staff should need a licence to practise

by Jim Dickinson

5/11/21

2

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Compensation and industrial action

by Team Wonkhe

blogs-su

22/03/19

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Build Back Higher: post-Covid university life could be kinder, more inclusive – and less risk averse

by Josie Fraser

12/04/21

2

Students forgave universities during Covid. Will it cut both ways?

Students forgave universities during Covid. Will it cut both ways?

by Jim Dickinson

27/09/22

Complaints, consultations, student suicide, in-person teaching

by Team Wonkhe

6/05/22

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Complaints – student engagement in its richest form?

by Barry McHale

3/05/18

5

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Confidentiality is a question of confidence

by Smita Jamdar

17/02/20

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Consumer law on campus, from a student perspective

by Luke Richards

1/06/18

1

Could the marking and assessment boycott break the magician's code?

Could the marking and assessment boycott break the magician’s code?

by Jim Dickinson

20/04/23

4

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Even in turbulent times the OIA can practise kindness in adjudicating complaints

by Felicity Mitchell

24/04/23

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Fitness to practise – case studies from OIA

by Wonkhe SUs explainer

blogs-su

7/10/19

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Here’s how institutions are faring in handling harassment and sexual misconduct complaints

by Jo Nuckley

13/02/25

1

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How should students express their dissatisfaction now?

by Jim Dickinson

23/04/21

2

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How to actually learn from student appeals

by Jim Dickinson

20/09/24

8

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How to manage student complaints without NDAs

by Felicity Mitchell

17/02/20

1

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Implications for SUs of summaries of strike complaints

by Team Wonkhe

blogs-su

15/05/19

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Students’ practical concerns are piling up – is it too late to resolve them?

by Jim Dickinson

2/03/21

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Kindness in handling student complaints

by Steph Talliss-Foster

16/11/21

1

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Learning from the first wave of students’ Covid-19 complaints

by Felicity Mitchell

26/11/20

1

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NDAs prevent learning in more ways than one

by Mark McCormack

21/03/22

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Gimme Gimme Gimme a student perspective on the OIA

by Sophie Williams

blogs-su

11/07/17

Podcast: Complaints, student voice, research funding

by Team Wonkhe

21/04/23

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Providers and their regulator aren’t learning from student complaints

by Jim Dickinson

20/04/23

3

Reasonable adjustments are more important than mayonnaise

Reasonable adjustments are more important than mayonnaise

by Jim Dickinson

29/11/23

2

Should sexual violence cases go to the OIA?

Should sexual violence cases go to the OIA?

by Jim Dickinson

25/07/24

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So your uni’s reviewing disciplinary procedures

by Team Wonkhe

blogs-su

24/04/19

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Some students are more seriously affected than others – complaints during Covid-19

by Felicity Mitchell

14/07/20

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Some students were entitled to a Covid refund after all

by Jim Dickinson

2/07/22

4

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Student complaints as we emerge from the pandemic

by Felicity Mitchell

21/03/22

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Student complaints in a challenging climate

by Helen Megarry

15/05/24

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Student complaints in the context of coronavirus

by Felicity Mitchell

30/04/20

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Student disciplinary procedures in focus

by Felicity Mitchell

blogs-su

10/03/19

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Do students have the energy to make complaints?

by Felicity Mitchell

4/05/22

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Students have no viable route to claim fee refunds

by David Ion

18/03/21

1

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Students prepare to board the bandwagon of Covid complaints

by Jim Dickinson

10/02/21

3

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Taking complaints seriously means supporting students to make them

by Jim Dickinson

2/08/19

6

The OIA rides to the rescue on university restructures

The OIA rides to the rescue on university restructures

by Jim Dickinson

10/12/24

1

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The realities of student transfer

by Charlotte Corrish

10/12/24

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The University of Warwick will learn from our mistakes

by Stuart Croft

11/07/19

1

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Learning from students’ industrial action complaints

by Felicity Mitchell

25/02/19

3

Universities and their staff should be under a — Universities and their staff should be under a "duty of candour"

Universities and their staff should be under a “duty of candour”

by Jim Dickinson

21/07/24

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Universities cheat students out of fair compensation

by Daniel Sokol

4/01/24

14

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Universities have a complaints problem. Here’s how to fix it

by Jim Dickinson

4/05/22

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Universities must stop making it up as they go along on staff-student complaints

by Anna Bull

12/03/20

1

Universities UK has new guidance for dealing with cases of student misconduct

Universities UK has new guidance for dealing with cases of student misconduct

by Sunday Blake

27/03/24

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We need a collective insurance scheme to protect students

by Jim Dickinson

19/11/20

2

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We need to give “special consideration” some special consideration

by Felicity Mitchell

17/01/20

1

What does detriment mean when a student makes a complaint?

What does detriment mean when a student makes a complaint?

by Jim Dickinson

2/10/24

3

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How to take care of complainants in cases of staff student sexual misconduct

by Anna Bull

15/02/24

6

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Why encourage complaints when we’ve already decided to ignore them?

by Jim Dickinson

10/06/20

4

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Why students think the OIA is unfair

by Ossian Elkington

6/04/23

4

Will a switch from live to recorded generate legitimate complaints?

Will a switch from live to recorded generate legitimate complaints?

by Jim Dickinson

14/07/20

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You can’t replace hands-on experience with booksmarts and box sets

by Jim Dickinson

29/07/21

2