Gary Guadagnolo is a senior researcher at EAB, specialising in financial and operational challenges that span institutional strategy to unit-level process improvement. His most recent projects have focused on administrative process improvement, shared services, and academic program review and redesign. Gary has a BA from Baylor University in Waco, Texas, and an MA and PhD in History from the University of North Carolina, Chapel Hill. Gary leverages his many years of experience as an academic researcher and instructor to help “translate” ideas between academic and administrative units on campus. Outside of the office, and true to his Texas roots, Gary (along with his hound dog) is always on the hunt for good hiking trails and BBQ.