Jenny Shaw is HE External Engagement Director for Unite Students, where she has previously led on student experience and student welfare. Since 2013 she has led research into the non-academic student experience on behalf of Unite Students. She previously worked at senior level in the UK higher education sector to widen participation in higher education, and has published several academic articles and edited a book on the subject. She has worked for the universities of Hull, York St John and Middlesex, and provided research and consultancy for a number of national bodies including the former HE Academy, Equality Challenge Unit and Supporting Professionalism in Admissions (SPA). All her posts here represent her personal views.