Student Insight Manager


26th May 2017

Reporting to the Head of Student Services and Insight, you will play a vital role in helping Unite Students deliver an accommodation experience that truly meets the needs of students both now and for the future. Driving innovation and continuous improvement through a strategic insight programme you will be the customer champion, ensuring that everything we do is informed by the student voice.

Your remit will be to set up a new service for the business and your responsibilities will include:

  • Managing and continuously improving a strategic insight programme
  • Optimising insight processes and platforms
  • Identifying opportunities for improvement of our accommodation service based on research and insight
  • Communicating student insights and recommendations to employees at all levels in order to create positive change
  • Creating and maintaining an accessible database of student insights
  • Providing reports, data and analysis as required by the business


This role would suit an experienced researcher looking to apply their skills on a national basis and make a significant difference within a market-leading company. Ideally you will be a self-starter with strong collaboration skills who thrives in a values-led, outcomes-driven environment

You may come from a market research, higher education policy or academic background, and will be able to demonstrate clearly your:

  • Experience of using a range of qualitative and quantitative research and analysis techniques
  • Experience of interpreting research and insight activities to inform business decision making
  • Track record of writing reports that are accurate, logical and provide clear recommendations justified by sound insight
  • Strong communication, engagement and influencing skills

To arrange an informal conversation about the role, please email Jenny Shaw, Head of Student Services and Insight on

For more information and to apply, please click here.