About the Job
Interview date: 15 December 2021
An exciting opportunity to work as part of the busy Student Information Desk Team meeting the needs of students, tutors and professional staff. You will provide expert information and guidance, deliver excellent student experience and ensure that a high quality and accurate service is delivered to students and staff. Acting as a first point of contact for all student enquiries, effectively triaging and resolving queries received via email, face-to-face and telephone. You will complete administrative tasks assigned to the Student Information Desk
You will participate in enrolment events and cross-departmental and institutional activities such as Welcome Weekend, Ceremonies and Open Days.
The Student Information Desk opening hours are 8.30am – 5pm, Monday to Friday and staff work on a rota basis.
We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.
About you
You will need experience in delivering consistent and high quality customer service with the ability to use discretion and initiative as appropriate. Excellent, effective written and verbal communications skills are essential for the job role along with demonstrable evidence of effective time management and team working skills. You will have experience of managing busy workloads and competing priorities. You will need experience of adhering to procedures, precedents, policy and legislation and be accurate in handling data and personal records. You must be able to demonstrate competent use of university systems and Microsoft office including word and excel.
Essential qualifications:
5 GCSEs at Grade C/4 or above, or equivalent
Student and Academic Services
The Student Information Desk is part of the Student and Academic Services Department, working closely with the teams based within it including Student Services, Admissions, Assessment Ceremonies and Exams (ACE), and Student Records.
About us
Come to the University of Northampton and you will see that we do things a bit differently. We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. That’s why we were the first university in the UK to be named as a Changemaker Campus in 2012.
We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018.
Our commitment to transforming lives and inspiring change is at the heart of all that we do.
Right to work
All candidates will be asked to provide proof of eligibility to work in the UK at interview.
Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria we regret that we are unable to offer sponsorship at this time.
Equality
The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion. This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.
Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.
Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change To find out more, please visit: https://www.northampton.ac.uk/about-us/governance-and-management/management/equality-and-diversity/
For information and to apply please visit the website