Covid-19 has sharpened the focus on universities’ engagement with digital technology. The great online pivot early in the pandemic sparked innovation and showed universities what is possible – but it has also exposed some of the gaps in universities’ digital capabilities.

The student experience of the future will not be wholly conducted online, but it will be digitally enabled at every stage. The campus of the future will not exist solely in the cloud, but it will be smart. And the future university won’t be staffed by bots, but students’ interactions with academics and professional staff will be underpinned by emerging digital technologies.

At this Wonkhe @ Home event, in partnership with Salesforce.org, we’ll assess the parameters of the next normal for universities, how digital technology will shape and enhance student experience in the future, and what universities can do now to get ahead of the curve.

In partnership with:

In partnership with:

Covid-19 has sharpened the focus on universities’ engagement with digital technology. The great online pivot early in the pandemic sparked innovation and showed universities what is possible – but it has also exposed some of the gaps in universities’ digital capabilities.

The student experience of the future will not be wholly conducted online, but it will be digitally enabled at every stage. The campus of the future will not exist solely in the cloud, but it will be smart. And the future university won’t be staffed by bots, but students’ interactions with academics and professional staff will be underpinned by emerging digital technologies.

At this Wonkhe @ Home event, in partnership with Salesforce.org, we’ll assess the parameters of the next normal for universities, how digital technology will shape and enhance student experience in the future, and what universities can do now to get ahead of the curve.

In partnership with:

In partnership with:

Agenda

14.00 From buzzword to baseline: digital transformation in action 

This session will break down the idea of digital transformation and explore the organisational mindsets and technologies that underpin it, drawing on examples of where technology is enabling universities to reimagine the student experience.

Speakers: Patrick Mullane, Executive Director, Harvard Business School Online; Rebecca Galley, Director, Learning Experience and Technology, Open University.

14.30 Understanding the digital student experience

During Covid-19 we have learned a great deal about the opportunities and limitations of digital technology for the student experience. Students want seamless delivery of services and access to information and resources, but they also want a sense of personal connection. And some of them just want the wifi to work. Drawing on global student research, this session will explore the areas and ways that technology can enrich the student journey – and what can be done when digital poverty creates a barrier to engagement.

Speakers: Razan Roberts, Senior Director, Strategic Engagement and Communications, Salesforce.org; Josh Fleming, Head of Strategy and Oversight, Office for Students.

15.30 Break

15.45 The next normal: futureproofing digital strategy

For the past year, Jisc, Universities UK and Salesforce.org have been working together to create a new framework for universities’ digital strategy. In this panel discussion we’ll bring together all the key actors to explore the future scenarios, opportunities and threats that should be driving long-term digital strategies, and the practical implications for university leaders and staff.

Speakers: David Maguire, interim Principal and Vice Chancellor, University of Dundee and Chair, Jisc; Jane Armstrong, Senior Director, Higher Education Industry Solutions, International, Salesforce.org; Chris Hale, Director of Policy, Universities UK.

16.30 Close

Speakers

  • Patrick Mullane

    Executive Director, Harvard Business School Online 

    Patrick Mullane is Executive Director of Harvard Business School Online.

  • Rebecca Galley

    Director, Learning Experience and Technology, Open University

    Rebecca Galley is Director, Learning Experience and Technology at the Open University.

  • Razan Roberts

    Senior Director, Strategic Engagement and Communications, Salesforce.org

    Razan Roberts is Senior Director, Strategic Engagement and Communications at Salesforce.org.

  • Josh Fleming

    Head of Strategy and Oversight, Office for Students

    Josh Fleming is Head of Strategy and Oversight at the Office for Students.

  • David Maguire

    Interim principal and vice chancellor, University of Dundee and chair of Jisc

    David Maguire was appointed Interim Principal and Vice-Chancellor of the University of Dundee from 1 February 2020. David is chair of Jisc, the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions, and will continue in that part-time role while at Dundee. He is also Chair of Jisc’s Learning & … Continued

  • Jane Armstrong

    Senior Director, Higher Education Industry Solutions, International, Salesforce.org

    Jane Armstrong is a Senior Director, Education Industry Solutions International (EMEA & APAC) at Salesforce.org, the social enterprise division of Salesforce focused on delivering technology to nonprofits, educational institutions, and philanthropic organisations so they can have a bigger impact. In her role, she is responsible for the go-to-market strategy to deliver world-class technology products and … Continued

  • Chris Hale

    Director of policy, Universities UK

    Chris Hale is director of policy at Universities UK.

  • Debbie McVitty

    Editor, Wonkhe

    Debbie McVitty, Editor, Wonkhe

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In partnership with:

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