Events · Past event
Wonkhe @ Home: Student experience 4.0
Preparing for the next normal
24 November 2020 · Online
This event has taken place. The page is kept for the record – the programme and speakers as they were announced.
Covid-19 has sharpened the focus on universities’ engagement with digital technology. The great online pivot early in the pandemic sparked innovation and showed universities what is possible – but it has also exposed some of the gaps in universities’ digital capabilities.
The student experience of the future will not be wholly conducted online, but it will be digitally enabled at every stage. The campus of the future will not exist solely in the cloud, but it will be smart. And the future university won’t be staffed by bots, but students’ interactions with academics and professional staff will be underpinned by emerging digital technologies.
At this Wonkhe @ Home event, in partnership with Salesforce.org, we’ll assess the parameters of the next normal for universities, how digital technology will shape and enhance student experience in the future, and what universities can do now to get ahead of the curve.
Agenda
14.00 From buzzword to baseline: digital transformation in action
This session will break down the idea of digital transformation and explore the organisational mindsets and technologies that underpin it, drawing on examples of where technology is enabling universities to reimagine the student experience.
Speakers: Patrick Mullane, Executive Director, Harvard Business School Online; Rebecca Galley, Director, Learning Experience and Technology, Open University.
14.30 Understanding the digital student experience
During Covid-19 we have learned a great deal about the opportunities and limitations of digital technology for the student experience. Students want seamless delivery of services and access to information and resources, but they also want a sense of personal connection. And some of them just want the wifi to work. Drawing on global student research, this session will explore the areas and ways that technology can enrich the student journey – and what can be done when digital poverty creates a barrier to engagement.
Speakers: Razan Roberts, Senior Director, Strategic Engagement and Communications, Salesforce.org; Josh Fleming, Head of Strategy and Oversight, Office for Students.
15.30 Break
15.45 The next normal: futureproofing digital strategy
For the past year, Jisc, Universities UK and Salesforce.org have been working together to create a new framework for universities’ digital strategy. In this panel discussion we’ll bring together all the key actors to explore the future scenarios, opportunities and threats that should be driving long-term digital strategies, and the practical implications for university leaders and staff.
Speakers: David Maguire, interim Principal and Vice Chancellor, University of Dundee and Chair, Jisc; Jane Armstrong, Senior Director, Higher Education Industry Solutions, International, Salesforce.org; Chris Hale, Director of Policy, Universities UK.
16.30 Close