Last night a chatbot saved my strife

Thursday 12 September 12:00 – 1:00pm

Student support professionals and advisors are typically juggling heavy caseloads, while student wellbeing needs are on the increase. Student-facing support teams are exploring how to balance triaging and responding to students’ pastoral support challenges with building an infrastructure of automated information, support and insight that can inform and engage students and direct them to a range of sources of support at the point of need. But this takes a culture and practice shift in student support-seeking behaviours, in guidance and information provision to students, and in deploying data to direct support where it is most needed. This online event will explore how AI powered technology can most meaningfully be deployed in creating additional capacity and capability for universities to handle student wellbeing issues.

Hosted by Wonkhe editor Debbie McVitty, with Livia Scott, Partnerships Coordinator at Wonkhe, Sarah Sweeney, Head of Student Support and Wellbeing at Lancaster University and Marija Solic, Academic Representation Officer at Portsmouth University Students’ Union. Livia’s slides can be found here. The chatbox transcript can be found here.

Recording