Director of Membership Services

Expires

26th July 2025

Key Responsibilities

  • Provide strategic leadership for the SU’s membership services, including representation, advice, sport, and societies, aligned with the SU’s strategy.
  • Lead and line manage the Heads of Student Activities and Voice & Advocacy, supporting performance, development, and service delivery.
  • Develop and oversee long-term plans to improve participation in democracy, extracurricular activity, and student-led support.
  • Champion student voice through policy development, campaigns, and representation, working closely with elected officers.
  • Lead operational planning, budget setting, and resource management for membership services.
  • Act as Deputy Returning Officer for elections, ensuring accessible and democratic processes.
  • Represent the SU on internal and external committees, and contribute to consultations and sector policy responses.
  • Foster strategic partnerships across the University and with national student organisations.
  • Embed equality, diversity and inclusion (EDI) and the SU’s values into all areas of leadership and service development.
  • Support the CEO in governance and strategic projects, contributing to the Union’s overall direction.

Person Specification

Essential

  • Experience in a leadership role within a membership or student-led organisation.
  • Proven success in strategic planning, service improvement, and cross-functional team leadership.
  • Strong understanding of student engagement, higher education, and democratic structures.
  • Budget management and operational planning expertise.
  • Experience supporting or managing elected student officers.
  • Track record of building influential partnerships with senior stakeholders.
  • Excellent communication, leadership, and decision-making skills.
  • Commitment to EDI and alignment with the SU’s values.

Desirable

  • Experience reporting to or supporting a Trustee Board.
  • Familiarity with Welsh HE policy and the student voice landscape.

Salary

£41,437 – £45,739

Starting at the bottom of the band

How To Apply

If you think this vacancy is right for you, please email apring@cardiff met.ac .uk for an application form.

We look forward to hearing f rom you and wish you the best of luck.

We reserve the right to close applications early.