Job Purpose
As the Accounts Manager, your responsibilities will include:
- Managing the team of Client Relations Advisors on a day to day basis, delegating client briefs from the group email inbox and overseeing projects through to completion.
- Working with the Head of Client Relations, this also includes responsibility for the training and development of the team.
- Having a clear understanding of a client’s requirements and the ability to translate these into a creative brief whilst adhering to the University identity principles
- Preparing quotations, writing up briefs and detailing schedules for clients
- Building close long-term relationships with current and new clients, gaining in-depth knowledge of their requirements and understanding and interpreting their brief effectively
- Managing and delivering the portfolio of projects that meet the Creative Media triage criteria of P1 and P2 – high profile, complex, high value projects often with a high reputational and/or strategic impact
- Offering a level of strategic marketing expertise to clients, where possible making recommendations to enhance the client brief for clients to get added value and specialist expertise
- Presenting pitches and creative solutions on behalf of CM as well as hosting meetings with a wide range of clients at various levels across the University from College Marketing Managers to Senior Management
- Liaising between clients, third party suppliers and/or internal CM teams so as to ensure that the project is successfully delivered in the most suitable format within budget, within deadline and within the brief criteria
- Ensuring the smooth management and delivery of projects that meet the CM triage criteria of P3 and P5 – general, reprints and repeat business
- Regular reporting on project status, managing client expectations and relationships with the team and the Head of Client Relations
- Deputising for the Head of Client Relations where necessary
Person Specification
- Level of knowledge and/or educational qualifications required:
- Educated to at least degree level in Marketing, Advertising, Media Studies, Business Management or a Design/Creative discipline or similar
- Proven client relations/account management expertise or other relevant experience
- Proven people/team management experience
- Experience of managing and delivering projects
- Experience of working with commercial brands
Skills/Attributes required:
- Strong spoken and written communication and presentation skills
- Well-developed managerial and organisational skills, eg, developing, planning, scheduling, prioritising and the ability to work accurately to an agreed deadline
- Ability to monitor project budgets and resource
- Ability to work in a self-motivated team environment
- Proven ability to manage multiple projects whilst maintaining strict attention to detail
Level of previous experience required:
- Proven account management or relevant experience
- Experience in successfully delivering client-focused solutions based on customer needs.
For more information and to apply click here.