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TopicComplaints & the OIA

Explainers and SU blogs on this topic, newest first.

Policy forum: Advice managers

07/11/24

What SUs can learn from complaints about service issues

09/10/24

Learning and rights from complaints from postgrads

28/06/24

What can SUs learn from complaints summaries in OIA’s annual report?

15/05/24

How to improve rights for students who have a placement

14/03/24

What can SUs learn from complaints concerning halls?

23/01/24

How to respond to OfS’ consultation on its new free speech complaints scheme

14/12/23

The ten failings in a recent “duty of care” case over allegations of sexual assault

04/12/23

What can SUs learn from complaints concerning non-academic misconduct?

04/10/23

The academic integrity scammers are getting more threatening

Daniel Sokol|SU blog|12/09/23

What can SUs learn from complaints summaries in OIA’s annual report?

21/04/23

SU complaint, disciplinary procedures and codes of conduct may need to change

Jim Dickinson|SU blog|12/03/23

What can SUs learn from complaints concerning academic misconduct?

28/02/23

What SUs need to know about changes to OIA’s Good Practice Framework

07/12/22

Gender based violence, SUs and jurisdiction in complaints procedures

09/11/22

Pregnancy, parenthood and childcare rights for students

04/11/22

How to use the OIA note on cost of living to accelerate efforts to support students

30/09/22

How to respond to OIA’s consultation on its Good Practice Framework for complaints

15/09/22

Student involvement in disciplinary processes

15/09/22

How to resolve conflict on campus

Jane Bryan|SU blog|14/08/22

What can happen in an academic misconduct case?

Daniel Sokol|SU blog|14/08/22

Michelle Donelan’s complaints process for online learning doesn’t work

Joe Wiltshire|SU blog|13/05/22

Twelve things for SUs to note from the 2021 OIA annual report

04/05/22

What can SUs learn from the latest batch of OIA-adjudicated complaints?

04/05/22

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