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Wonkhe SUs · The 2026 webinar box set

When is the academic experience not good enough?

What students are entitled to expect from their course – and how reps can use the regulator's own reports to win change.

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What does 'quality' actually mean in English higher education – and when does an academic experience fall below what students are entitled to? This session unpacks how quality is defined and measured, the regulatory machinery behind it (OfS conditions of registration, the B3 student outcomes condition, the UK Quality Code and the TEF), and how SUs can use the OfS's own quality assessment reports to drive change – with the Regent College London investigation as a worked example of what poor quality looks like.

What we cover

  • What quality actually is – and why students often can't tell good from bad without knowing their rights.
  • How quality is measured – the NSS, satisfaction surveys, and their limits.
  • The regulation behind quality – OfS conditions of registration, the UK Quality Code, and who sets standards.
  • Student outcomes – the B3 condition on continuation, completion and progression, and the data dashboards.
  • The Teaching Excellence Framework – gold/silver/bronze, the 2025 consultation, and proposed links to fees and number caps.
  • Quality assessment reports – how the OfS investigates providers and what good and poor practice look like.
  • The Regent College London case – six areas of concern, from out-of-date materials to broken chairs and essay mills.
  • Turning reports into wins – using OfS takeaways on lecture quality, resources, study spaces and feedback to drive change.

Things to read

← The 2026 webinar box set