Author
Helena Lim
Helena Lim is the Educational Excellence Lead at Queen Mary University of London and Academic Lead at evasys surveys and evaluation. She is an experienced figure in UK higher education with over 25 years of experience. Helena has held senior roles at institutions including Southampton Solent University, the Higher Education Academy, and Queen Mary University of London, where she is currently educational excellence lead. She has lectured at Solent, University of Bath and the Open University, and held Honorary Fellowships with University of Liverpool and Aberystwyth University.
With her strong background in institutional research, Helena was the founder of the UK and Ireland Higher Education Institutional Research (HEIR) and was Co-Convenor of the European Association for Institutional Research (EAIR) Special Interest on Institutional Research for Management Decision Support from 2008 to 2015.
As a teaching and research academic with extensive experience working with universities to enhance the student experience, Helena has put in place institutional approaches to gathering and analysing data in institutions across the UK. She is passionate about effecting change and enhancing the student learning journey.
9 pieces
Newest first, since April 2024
· Comment
Survey fatigue is the symptom of a wider student feedback fragmentation problem
Conversations about student feedback are too focused on response rates and survey fatigue. Emily Chapman and Dr Helena Lim argue the sector should focus on coherence
With Emily Chapman
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The purpose of student survey feedback should be student success
For student survey feedback to create the most value it needs to be treated as a system. Helena Lim and Debbie McVitty introduce a new Wonkhe x evasys framework to explore how this can be done
With Debbie McVitty
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AI can help providers read and act on the student feedback they never usually get to
Thousands of open-text survey comments go unread every cycle. Daniel Robson and Helena Lim argue that AI can help universities hear what students are actually saying, and act before the next survey closes.
With Daniel Robson
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Changes to TEF risk institutions choosing between continuous improvement or compliance
As the deadline for the Office for Students’ consultation on quality approaches, the sector looks to be on track for another period of regulatory transition. Helena Lim explores the structural risks of the new cycle.
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Student engagement does not work if institutions are stuck in survival mode
During challenging times, genuine student engagement often feels difficult, or impossible, to deliver. Jonathan Eaton and Helena Lim confront the dragon at the gates.
With Jonathan Eaton
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AI is unlocking insights from PTES to drive enhancement of the PGT experience faster than ever before
A new partnership between Advance HE, evasys and Student Voice AI is giving rapid access to a goldmine of insight about the PGT experience. Helena Lim explains
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How can students’ module feedback help prepare for success in NSS?
Wonkhe and evasys are planning a new project exploring the link between module feedback and NSS outcomes – Helena Lim and Debbie McVitty assess current practice and invite you to get involved
With Debbie McVitty
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The higher education sector needs to come together to renew its commitment to enhancing student engagement
Students can struggle to make the most of university. Helena Lim shares the findings of new research that points to how to realise engagement through the whole student journey
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Student feedback systems should contribute to student engagement and success, not turn students off
Success in NSS is important, but not if it comes at the cost of hearing what students are saying right now. Evasys head of opportunities Helena Lim explores how student feedback is changing