What does detriment mean when a student makes a complaint? What does detriment mean when a student makes a complaint? by Jim Dickinson Wonk Corner 2/10/24 3
Should sexual violence cases go to the OIA? Should sexual violence cases go to the OIA? by Jim Dickinson Wonk Corner 25/07/24
Universities and their staff should be under a "duty of candour" Universities and their staff should be under a “duty of candour” by Jim Dickinson Wonk Corner 21/07/24
Universities UK has new guidance for dealing with cases of student misconduct Universities UK has new guidance for dealing with cases of student misconduct by Sunday Blake Wonk Corner 27/03/24
A new national ombuds will get tough on providers over sexual misconduct A new national ombuds will get tough on providers over sexual misconduct by Jim Dickinson Wonk Corner 23/02/24
Image: Shutterstock How to take care of complainants in cases of staff student sexual misconduct by Anna Bull Comment 15/02/24 6
Image: Midjourney Universities cheat students out of fair compensation by Daniel Sokol Comment 4/01/24 12
Reasonable adjustments are more important than mayonnaise Reasonable adjustments are more important than mayonnaise by Jim Dickinson Wonk Corner 29/11/23 2
Image: Shutterstock Even in turbulent times the OIA can practise kindness in adjudicating complaints by Felicity Mitchell Comment 24/04/23
Could the marking and assessment boycott break the magician's code? Could the marking and assessment boycott break the magician’s code? by Jim Dickinson Wonk Corner 20/04/23 4
Image: Shutterstock Providers and their regulator aren’t learning from student complaints by Jim Dickinson Comment 20/04/23 3
Students forgave universities during Covid. Will it cut both ways? Students forgave universities during Covid. Will it cut both ways? by Jim Dickinson Wonk Corner 27/09/22
Image: IKON Some students were entitled to a Covid refund after all by Jim Dickinson Analysis 2/07/22 4
Image: Shutterstock Do students have the energy to make complaints? by Felicity Mitchell Comment 4/05/22
Image: Shutterstock Universities have a complaints problem. Here’s how to fix it by Jim Dickinson Comment 4/05/22
Image: Shutterstock Student complaints as we emerge from the pandemic by Felicity Mitchell Comment 21/03/22
Image: Shutterstock Kindness in handling student complaints by Steph Talliss-Foster Comment 16/11/21 1
Image: Shutterstock Academics and frontline student support staff should need a licence to practise by Jim Dickinson Comment 5/11/21 2
Image: Shutterstock You can’t replace hands-on experience with booksmarts and box sets by Jim Dickinson Comment 29/07/21 2
Image: Shutterstock How should students express their dissatisfaction now? by Jim Dickinson Comment 23/04/21 2
Image: Shutterstock Build Back Higher: post-Covid university life could be kinder, more inclusive – and less risk averse by Josie Fraser Comment 12/04/21 2
Image: Shutterstock Students have no viable route to claim fee refunds by David Ion Comment 18/03/21 1
Image: Shutterstock Students’ practical concerns are piling up – is it too late to resolve them? by Jim Dickinson Comment 2/03/21
Image: Shutterstock Students prepare to board the bandwagon of Covid complaints by Jim Dickinson Comment 10/02/21 3
Image: Shutterstock Learning from the first wave of students’ Covid-19 complaints by Felicity Mitchell Comment 26/11/20 1
Image: Shutterstock We need a collective insurance scheme to protect students by Jim Dickinson Analysis 19/11/20 2
Will a switch from live to recorded generate legitimate complaints? Will a switch from live to recorded generate legitimate complaints? by Jim Dickinson Wonk Corner 14/07/20
Image: Shutterstock Some students are more seriously affected than others – complaints during Covid-19 by Felicity Mitchell Comment 14/07/20
Image: Shutterstock Why encourage complaints when we’ve already decided to ignore them? by Jim Dickinson Comment 10/06/20 4
Image: Shutterstock Student complaints in the context of coronavirus by Felicity Mitchell Comment 30/04/20
Image: Shutterstock Universities must stop making it up as they go along on staff-student complaints by Anna Bull Analysis 12/03/20 1
Image: Shutterstock How to manage student complaints without NDAs by Felicity Mitchell Comment 17/02/20 1
Image: Shutterstock We need to give “special consideration” some special consideration by Felicity Mitchell Comment 17/01/20 1
Image: Shutterstock Fitness to practise – case studies from OIA by Wonkhe SUs explainer SUs blogs-su 7/10/19
Image: Shutterstock Taking complaints seriously means supporting students to make them by Jim Dickinson Analysis 2/08/19 6
Image: Shutterstock The University of Warwick will learn from our mistakes by Stuart Croft Comment 11/07/19 1
Image: Shutterstock Implications for SUs of summaries of strike complaints by Team Wonkhe SUs blogs-su 15/05/19
Image: Shutterstock So your uni’s reviewing disciplinary procedures by Team Wonkhe SUs blogs-su 24/04/19
Image: Shutterstock Student disciplinary procedures in focus by Felicity Mitchell SUs blogs-su 10/03/19
Image: Shutterstock Learning from students’ industrial action complaints by Felicity Mitchell Comment 25/02/19 3
Image: Shutterstock Consumer law on campus, from a student perspective by Luke Richards Analysis 1/06/18 1
Image: Shutterstock Complaints – student engagement in its richest form? by Barry McHale Comment 3/05/18 5
Image: Shutterstock Gimme Gimme Gimme a student perspective on the OIA by Sophie Williams SUs blogs-su 11/07/17
