Wonkhe SUs · Weekly webinars · 1 June 2026
The OIA’s Good Practice Framework – what’s changed
Jim Dickinson talks through the big changes in the OIA’s revised Good Practice Framework on complaints and academic appeals. (Recorded in a previous year.)
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What we cover
- What changed in the OIA's revised Good Practice Framework
- New principles of inclusivity and flexibility for handling complaints
- The new section on bias and problems with sabs on panels
- Banning NDAs when settling any complaint, not just sexual misconduct
- Representation, support for students and communicating outcomes
- Handling multiple procedures, group complaints and learning from data
Things to read
- What SUs need to know about changes to OIA's Good Practice Framework
- How to respond to OIA's consultation on a new chapter of its Good Practice Framework
- How to respond to OIA's consultation on its Good Practice Framework for complaints
- What SUs can learn from complaints summaries in the OIA's annual report 2025
- What can SUs learn from complaints concerning academic misconduct?
- What SUs can learn from complaints about service issues
- Fitness to practise – case studies from OIA
- Learning and rights from complaints from postgrads
- What SUs can learn from complaints to the OIA about cheating and AI
- What SUs can learn from the OIA about closures
- How to respond to OIA's extenuating circumstances consultation
- Complaints & the OIA on Wonkhe – tag archive