Wonkhe SUs · Weekly webinars · 1 June 2026
Students and consumer rights
Jim Dickinson on students' consumer rights, and the wave of new and proposed legislation SUs need to know about. (Recorded in a previous year.)
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What we cover
- Why students should raise issues early, before appeals or dropout
- Using theory of change to tackle the “little” student issues
- The snog, marry, avoid heuristic for addressing problems
- Students as consumers versus partners – and Martin Lewis's approach
- Turning NSS questions, B conditions and OIA rulings into student rights
- Finding and activating “nudnics” to fix problems for others
Things to read
- Consumer protection law has changed, and the changes apply to universities now
- Student consumers, refunds, discounts and the law
- Universities now need to be much clearer about the total cost of a course
- Consumer law on campus, from a student perspective
- OfS steps in on consumer rights
- Understanding OfS' consumer protection reviews
- Hidden course costs and consumer law
- The Consumer Rights Act 2015 and industrial action
- They are consumers, at the end of the day. Or are they?
- What are students' rights over closed modules, campuses and courses?
- What are students' rights if cuts are proposed or implemented?
- The weekend delivery issue and students' rights
- Fairness and protection for students is coming – but not for those that need it now
- Honesty and accuracy is about to get even more important