Author
Susannah Marsden
Susannah is an HE Leader at Susannah Marsden Consulting. She was previously Director of Student & Academic Services at City, University of London.
2 pieces
Newest first, since August 2021
· Analysis
Hybrid work to crisis management, staff survey assesses outlook from pandemic
How is professional life changing in higher education post-Covid? Susannah Marsden reports on findings from a survey of HE staff in academic and student services
· Comment
Meeting the needs of professional services staff
Susannah Marsden asks if the pandemic experience can help to better define the critical role undertaken by the student and academic services profession