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Sarah Liddell

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Sarah Liddell

Head of Leadership Office

Sarah Liddell is the Head of Leadership Office at OIA. She provides support and advice to the Senior Leadership Team and the Board as well as dealing with service complaints. Before joining the OIA, she spent 17 years at the University of Reading in various roles, and she has also worked with the NHS.

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    Learning from complaints

    Sarah Liddell from OIAHE discusses how a better understanding of complaints can benefit the student experience, and help the whole sector learn.