Author
Ben Elger
Ben Elger is Chief Executive at the Office of the Independent Adjudicator for Higher Education (OIA).
5 pieces
Newest first, since January 2020
· Comment
Student complaints in a challenging climate
Helen Megarry and Ben Elger reflect on a year of complaints received by the Office of the Independent Adjudicator
With Helen Megarry
· Comment
Protecting students in the event of an unplanned provider closure
It’s time for a serious discussion about what happens if there’s a large-scale market exit, argue the Office of the Independent Adjudicator for Higher Education’s Ben Elger and Charlotte Corrish
With Charlotte Corrish
· Comment
Do students have the energy to make complaints?
Felicity Mitchell and Ben Elger reflect on a year of complaints received by the Independent Adjudicator, with Covid, capacity and student characteristics important running themes
With Felicity Mitchell
· Comment
Student complaints in the context of coronavirus
Felicity Mitchell and Ben Elger introduce the publication of the 2019 OAIHE annual report.
With Felicity Mitchell
· Comment
Wicked problems: reputation, exit, failure and protection
The “market” is supposed to deliver “quality” but what happens when it lets students down? Ben Elger and Jim Dickinson on reputation, exit, failure and protection
With Jim Dickinson