
Author
Barry McHale
Student Liaison Officer
Barry McHale joined the OIA in 2010 as an Assistant Adjudicator. He took up his current role as Student Liaison Officer in June 2017. Barry previously worked as an Investigator at the Scottish Public Services Ombudsman and as a Case Manager at the Healthcare Commission.
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Complaints – student engagement in its richest form?
OIAHE’s Barry McHale asks whether we should view student complaints as something that can hugely benefit an institution.