14:02:15 From Team Wonkhe to Everyone: Hello everyone we will get started shortly, just delayed a minute or 2 14:02:48 From judeking to Host and panelists: Is it being recorded? 14:03:03 From iPhone to Everyone: Thanks 14:03:58 From Team Wonkhe to Everyone: Yes its being recorded and will be send round later 14:04:28 From Joshua Crofts to Everyone: More time for us to enjoy the jaunty music. 14:04:31 From Vivien Shaw to Everyone: I was obliged to start fathom recording in order to be able to join the meeting. Is that the same for anyone else? 14:04:55 From Amy to Everyone: same for me, vivien 14:05:06 From AnnaVerhamme to Everyone: Not for me 14:05:12 From Laura - WLV to Everyone: Thanks, would transcription be available with the recording please, or an option to download it with? 14:05:20 From Peter Muncey to Host and panelists: The meeting is hosted by an AI 14:05:45 From Rachael McD to Host and panelists: I've just got the jaunty music as well 14:06:28 From Livia Scott to Everyone: Yes a transcription of the recording alongside the chat will be available and shared after the event 🙂 14:06:42 From Amy to Everyone: *AI has left the chat* 🤣 14:06:57 From Laura - WLV to Everyone: Thanks 14:08:10 From Kathryn Tomos to Everyone: Always say please and thank you to ChatGPT - the machines will remember :D 14:17:15 From Rachel Clenton - PDC Manager to Everyone: Hi, I was just wondering how universities can use AI whilst also being sustainable (relating to the impact of AI on the environment) 14:19:40 From Anthony to Everyone: There is the use of AI from our side but as an Admissions professional, the worry is how you can trust the content of an application when applicants are utilising AI on their side. Using AI to spot AI? 14:20:09 From Michael Hunter to Everyone: Double edged sword with AI. There is a good research paper called What if the devil is my guardian angel: ChatGPT as a case study of using chatbots in education 14:21:16 From Livia Scott to Everyone: That’s a really interesting question I think, Anthony. It’s similar for careers professionals who I know from being at the AGCAS conference recently were thinking of the same challenges of what to do with sample CVs being generated by AI - and is that even an issue we can or want to control? 14:23:00 From Nicola Hunt to Everyone: @Anthony - agree, also using non-human tools to assess applications has the potential to disadvantage certain groups of students whose applications might not be perfect, fully formed, or as well articulated as their peers (hopefully that makes sense!) 14:23:40 From Anthony to Everyone: It does @Nicola and that's a very good point. 14:23:44 From Anthony Maude to Everyone: crawl, walk, run.... how do you know you're going in the right direction.... 14:23:58 From Anthony Scarr to Host and panelists: How do we guarantee data never gets used for training? 14:27:09 From iPhone to Everyone: I am a PhD student, and the topic of my dissertation is “The Perceived Role of Artificial Intelligence in Operations Management within Higher Education: A Case Study of Processes in the UK’s Higher Education Sector. I would be truly delighted to benefit from your valuable guidance and insights on this journey. I hope that, together, we can contribute to leaving a lasting impact in this field. Looking forward to your thoughts and support. raheleh.sehe@northumbria.ac.uk 14:27:18 From Stacy Lloyd to Everyone: @nicola @anthony - but it does not have to be an all or nothing. I think there is scope for an evolution in admissions to start a journey. There may be as much fallibility in a new member of staff as there is in a new approach, but there is a learning journey to be had for both. 14:28:35 From Kristiane.Kronsbein’s iPhone (2) to Everyone: Considering the high prevalence of mental health issues do we really want students to communicate with bots instead of humans? 14:30:17 From Nicola Hunt to Everyone: @Kristiane, maybe for cost saving? (I'm not suggesting I agree, but it's a factor) 14:30:27 From Livia Scott to Everyone: I suppose it’s the difference between bots and autonomous agents there. And ensuring the tech is clever enough (and working with humans enough) so students aren’t left feeling they are just talking to tech? 14:30:30 From Vivien Easson to Host and panelists: @Kristiane - it's not either/or - well-implemented bots will signpost people to a conversation with a real person at several stages, and could help encourage people to have that conversation. Our chatbot at UEA does this well I think. 14:31:18 From Charlotte L to Everyone: I saw last week Microsoft are forcing their Copilot chat on those with subscriptions by making it part of the default 365 package. So it's going to start popping up in Word, Excel etc. It's going to be second nature to use it for all kinds of student work - and a regulatory nightmare for those who were not ready for the launch :( 14:31:24 From Michael Hunter to Everyone: Universities will use these types of AI Agents as a cost saving measures 14:32:19 From Nikki Drake to Host and panelists: the agents are only as good as the content it is fed from. The dull side of AI is the amount of work needed to curate your content 14:32:43 From Paul Napleton to Host and panelists: In the Unibuddy chatbot example I mentioned, the chatbot will also handover to a real student ambassador at key stages 14:33:29 From D Lee to Host and panelists: Can it also recognise when it's out of it's depth or not being helpful? Would it be able to pass someone on to a real human if the conversation was breaking down? 14:33:52 From Graham Philpott to Everyone: The pricing models will be important - the chat bots providers I've looked at have priced per interaction, which is a level of ambiguity I couldn't sign off on 14:34:24 From Anthony Maude to Everyone: If we have autonomous agents - do we need a detailed website? The way AA is being described, the answer sems to be no... 14:34:47 From Colin Ramage to Everyone: It will hopefully transform the clearing process - which can take up a lot of time for admissions :) 14:34:52 From Dan Clark to Everyone: Ethical issues aside for now - The main issues I see around the ability to have data in accessible place for an agents to access. Rather than silo'd across mulitple systems. That seems to be the main hurdle for larger instiutions to moving quickly into this. Any insights and thoughts on that problem and on the quick wins that be achieved when data is more disperate? 14:37:06 From Holly Bainbridge to Host and panelists: Lots of opportunities here indeed. However, my main worries would be... AI software being a privatised product, whether AI can be manipulated or its memory hacked, and how good it is at making ambiguous decisions. 14:40:06 From Cambridge Admissions Office to Everyone: I think the questions around the environmental impact of AI that was raised near the start of the chat is really important, as it seems to be a developing area of concern 14:40:31 From Holly Bainbridge to Host and panelists: I think AA could save a huge amount of time for admissions staff in making first decisions on applications - eg desk rejecting any that clearly don't meet requirements... 14:44:35 From Anthony Maude to Everyone: what's your action plan for sustainability? 14:46:06 From Alison to Host and panelists: Could you give us some examples of what people answered on Q4 on what admissions task takes up the most time... 14:46:38 From Livia Scott to Everyone: - Enquires 14:48:04 From Michael Hunter to Everyone: What about the green impact for using AI? Every time AI is used the super computers need cooling with water and the energy used to power those massive complexes 14:48:43 From Alison to Host and panelists: Do enquiries take up time because they don't use AI? Are applications taking less time than enquiries because AI is already being used in this business process...? 14:50:00 From Livia Scott to Everyone: Responding to emails, assessing applications, responding to basic queries, answering questions and enquiries, answering queries + phone calls for answers that are available online, clearing, manually inputting data. Those were some common ones. 14:51:16 From Holly Bainbridge to Host and panelists: I would appreciate AI taking on some of the tasks that Business Objects does - especially the complex queries and filtering which are prone to human error 14:51:23 From Andrew Wilson - OU Students Association to Host and panelists: @Debby McVitty, as a deaf student, I find it difficult to have full attention and note take within these sort of meetings, is there any chance of having the recording as well as slides please? 14:51:30 From Rachel Finch to Host and panelists: Once an AI agent is set up how and how often would there be checks done to make sure it is running in the way you intended? checking it's giving correct advice to the right enquirers etc 14:52:14 From Debbie McVitty to Andrew Wilson - OU Students Association, host and panelists: Yes recording will be shared. Also you can enable close captioning if helpful 🙂 14:52:25 From Andrew Wilson - OU Students Association to Host and panelists: have already done it. 14:54:03 From Anthony Scarr to Host and panelists: How do we improve agents say from SF, can we train the agents as as an example. If we invest in training agents do we retain that desired functionality or improvement? 15:00:16 From AnnaVerhamme to Everyone: Some of the use cases are similar to use cases that implementing a student records systems would have had, and yet in many places the benefits were never delivered. Have we found the root cause to the problem? Is the cause that it was not the right technology or is it how we manage change? 15:00:45 From Laura - WLV to Everyone: Thank you very much. I must dip off as doing CAS interviews today. Any informaiotn (including transcript) that can be shared afterwards would be great, Thanks again. 15:00:59 From Nikki Harford to Everyone: This webinar has been very useful - thanks 15:01:00 From Emily to Everyone: Sorry I need to leave, but this has been very interesting. I would be interested in more sessions like this on AI in recruitment/admissions. Thank you very much. 15:01:16 From Livia Scott to Everyone: Thanks for coming - have a lovely rest of your day 🙂 15:01:28 From Molly to Everyone: what resources/skills/courses do you recommend related to AI upskilling? 15:01:30 From Jonathan Street to Host and panelists: Thanks all 15:02:02 From Andrew Wilson - OU Students Association to Host and panelists: Debbie, I have to leave sorry. Thank you. By the way, I think my email was provided on the sign-up so look forward to having the slides and recording. 15:02:17 From Livia Scott to Everyone: Thank you all! 15:02:19 From vw2391 to Everyone: Thank you for organising today's session :) 15:02:21 From Anthony to Everyone: very interesting, thanks all. 15:02:21 From SusannaLee to Everyone: thank you to all the speakers for the interesting discussion. 15:02:24 From AnnaVerhamme to Everyone: Thank you 15:02:25 From Kenechukwu Agudosy to Host and panelists: thank you 15:02:26 From Susan Wilde to Everyone: Thank you 15:02:27 From Rachel Chaplin - Falmouth Uni to Everyone: Thank you very much 15:02:27 From Cindy Cheung (She/Her) to Everyone: thank you 15:02:31 From Susan Johnston to Everyone: thanks 15:02:31 From ae1283 to Everyone: Thank you :) 15:02:34 From Jim to Everyone: Thanks all