About the job
Fixed term: 12 months or until the current post holder returns, whichever is sooner
Interview date: week beginning 16 August 2021
As a Student Support Officer within the Student Support & Advice team you will provide a holistic and accessible advice and guidance service to students who are struggling on their course, have had a change of circumstances or are experiencing life events that may be impacting on their studies.
You will work with other members of the student support and advice team, the student information desk (SID) staff, personal tutors and specialist student support services to ensure a comprehensive support offer for students, bridging those services and acting as a conduit for information and advice. You will help students understand the academic rules and regulations and work alongside other specialist support services to ensure students have full access to the support they need. You will support students to consider the options available to them and provide them with information to make informed decisions.
About you
The successful candidate will be compassionate and committed to providing high quality customer service, with current experience of providing support, preferably within an education environment. The successful candidate will have good written and verbal communication skills and will be able demonstrate empathy for those in distress. We are looking for a team player with a positive and flexible attitude who can also work independently with the ability to plan and manage their workload.
Qualifications
Essential:
Education to A level/NVQ level 3 with GCSE English Language and Maths at Grade 6 or the equivalent.
Willingness to undertake further education and/or training and development
Desirable:
Degree (any subject)
About us:
This is an exciting time to join our University following our relocation in September 2018 to a new purpose-built, town-centre campus designed to adapt to 21st century teaching. We are looking to recruit individuals who share our passion for innovation, creativity and social impact and who will play a key role as we realise our ambition of transforming lives for the better and inspiring positive change.
The University of Northampton is one of only two Ashoka U Changemaker Campuses in the UK, and in 2017 was awarded the Social Enterprise Gold Mark, an independent guarantee that we have proven to our employees, students and stakeholders that we are committed to continuous improvement across our business in order to consistently deliver a positive impact on people and planet.
Right to work:
All candidates will be asked to provide proof of eligibility to work in the UK at interview.
Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria we regret that we are unable to offer sponsorship at this time.
Equality
We are proud of our diverse student population and applications from Black Asian Minority Ethnic student grow year on year. Equality and the promotion of inclusion are a key value that we are proud to promote. To embed this across the University, to achieve diversity amongst its staff and to improve staff representation, we would like to encourage applications from women, people living with disabilities, and those from the LGBT+ and Black, Asian and Minority Ethnic communities.
Please visit our website for further information and to apply online.