We are looking for a full time Customer Service Assistant to work within the fast-paced environment provided by Library and Learning Services at the Waterside campus.
You will act as frontline support, staffing service points, promoting support and services to students and staff and maintaining the learning environment.
Full time hours of work: 37 hours a week, on a rota basis between 8am – 8pm Monday to Friday and 10am – 5pm Saturday and Sunday.
Full training will be given to the successful candidate.
About You:
You will need to be self-motivated, conscientious and a good communicator. Your ability to actively listen to and support our customers will be extraordinary and your positivity and enthusiasm will ensure you fit right in with our fantastic, high-performing team.
A good working knowledge of IT office based applications is required, as is a flexible and pro-active approach to work, a natural ability to empathise and a genuine desire to advise, guide and help others.
We expect you to have exceptional people skills and help Library and Learning Services as we strive consistently to enhance the experiences of our customers.
Qualifications
Essential
GCSE level or equivalent
Desirable
A Level or above
Department
Library & Learning Services
About Us
This is an exciting time to join our University following our relocation in September 2018 to a new purpose-built, town-centre campus. We are looking to recruit individuals who share our passion for innovation, creativity and social impact and who will play a key role as we realise our ambition of transforming lives for the better and inspiring positive change.
The University of Northampton is one of only two Ashoka U Changemaker Campuses in the UK, and in 2017 was awarded the Social Enterprise Gold Mark, an independent guarantee that we have proven to our employees, students and stakeholders that we are committed to continuous improvement across our business in order to consistently deliver a positive impact on people and planet.
Right to Work
All candidates will be asked to provide proof of eligibility to work in the UK at interview.
Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria we regret that we are unable to offer sponsorship at this time.
Equality
We are proud of our diverse student population and applications from Black Asian Minority Ethnic student grow year on year. Equality and the promotion of inclusion are a key value that we are proud to promote. To embed this across the University, to achieve diversity amongst its staff and to improve staff representation, we would like to encourage applications from women, people living with disabilities, and those from the LGBT+ and Black, Asian and Minority Ethnic communities.
Please visit our website for further information and to apply online.