VLE Business and Engagement Manager
The post-holder will be responsible for the strategic oversight of the VLE and its Ecosystem. They will engage and work collaboratively with key internal and external stakeholders to maximise the capability and capacity of the VLE to enhance the student experience both on and off campus
The post holder will work with the Assistant Director for Learning Environments to ensure the VLE is well placed to support the delivery of University strategy around: the “digital first” agenda, the ambitious plans for Transnational Education and internal and external measures of accountability, including alignment with the expectations of the TEF framework.
The post holder will also ensure successful management of staff and student expectations in terms of VLE 24/7 support.
Main duties and responsibilities
Provide strategic oversight of the VLE and its Ecosystem, facilitate institutional awareness of its capability and capacity and ensure it offers a robust and reliable service including strategic management of support desk and response coordination. Identifies and anticipates future requirements relating to the strategic management of the VLE and its Ecosystem. Work collaboratively with the IT Service Desk to deliver seamless application/technical support.
Work with Senior Academic stakeholders and staff to gain commitment, co-operation, feedback and support and understand their needs and aspirations with regard to the role of the VLE and its Ecosystem to enhance the overall student experience in line with the University Digital Education strategy.
Commission the production of high level reports to inform senior academic staff and stakeholders on the usage of and engagement with the VLE- via the use of meaningful macro and micro data against internal and external benchmarks. Articulate to senior stakeholders the benefits and impact of meaningful data to students, academics and the institution as a whole.
In conjunction with the Assistant Director, proactively develop exceptional collaborative working relationships with key internal and external stakeholders and actively consult (including liaison with with 3rd party suppliers) to develop a high level strategic medium and long term roadmap that evaluates emerging learning technologies via a transparent evidence based approach ( and produce business cases where appropriate) to facilitate strategic change in order to support a seamless digital first student experience that will respond to both institutional business need and align with the University Digital Education strategy .
To undertake such other duties as may be required from time to time to further the work of the Hub, Academic Services or the University.
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