Policy & Controls Manager

Expires

7th March 2017

Reporting to the Senior Manager, Policy & Controls, you will assist with the oversight and management of all internal and external policy implications to the Student Fees operation.  You will operate as fees and funding policy Subject Matter Expert (SME) for the department, unit and university and will ensure that the development of new funding products, OU funding schemes, web content, information, advice and guidance is correct and compliant.

You will project manage in relation to change initiatives, policy implementation and         procedural and quality improvements and respond to complex queries, appeals and complaints from applicants, staff and students.

You will lead on ensuring that all procedures across Student Fees are maintained and documented consistently using a standardised format.  Ensure all changes are supplied to the Knowledge Management System (KMS) in a timely and accurate fashion.

You will be responsible for the line management, coaching, training and development of direct reports.

For more information and to apply, please visit: http://www.open.ac.uk/about/employment/vacancies/policy-controls-manager-13412.